We are currently experiencing delays with orders and delivery at this time. Our team are working hard to get the orders despatched however due to the current pandemic, orders may take 24-48 hours to despatch.
Our shipping partner, Australia Post are currently experiencing extreme delays due to the Covid-19 restrictions and high volume of orders within their networks.
Unfortunately guaranteed delivery dates are not available for Australia post Express services and Standard shipping. So please note that Standard orders have been estimated to take 2-3 weeks. Express postage is recommended but please keep in mind that this option may take longer than usual. For further information on delivery times please visit the https://auspost.com.au/service-updates/domestic-delivery-times
Please reach out to our customer care team if you have any questions.
Your understanding is greatly appreciated.
General Shipping Information: Here’s all the important shipping information you need to know. Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
ORDERS WILL BE DESPATCHED WITHIN 24-48 HOURS. ORDERS ARE DESPATCHED MONDAY- FRIDAY (Excluding Victorian Public Holidays)
- Despatch refers to when your order leaves our Distribution Centre.
- Orders are not despatched over the weekend or on Victorian public holidays.
- All orders are despatched from our Distribution Centre in Melbourne, VIC.
Once your order is dispatched, we hand your standard parcel over to Australia Post for delivery. These are their estimated delivery timeframes:
VIC Metro – expect delivery 1-3 business days from despatch.
All other Australian capital cities – expect delivery 3-5 business days from despatch.
Regional Australia – allow a little longer, 5-7 business days from despatch.
All orders with Standard shipping are sent using Australia Post, Depending on the value of the order, a signature may be required. In this case, parcels will not be left at unattended premises. If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be collected at a nearby Post Office.
Express Shipping – FREE on all orders over $50
It’s important to note that Express Shipping is not an overnight service. Once your order is dispatched, we hand your Express Shipping parcel over to Australia Post for delivery. These are their estimated delivery timeframes:
VIC Metro – expect delivery 1-2 business days from dispatch.
All other Australian capital cities – expect delivery 1-3 business days from dispatch.
Regional Australia – takes a little longer, 3-6 business days from dispatch.
All orders with Express Shipping are sent using Australia Post and will require a signature on delivery. Parcels will not be left at unattended premises. If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be collected at a nearby Post Office.
International Shipping – $30 (New Zealand - $15)
We now offer International Shipping. If you live outside Australia and love Morgan & Taylor, you can now shop to your hearts desire!
All orders are sent using Australia Post International freight service.
International delivery times are between 7-21 days depending on your location.
Orders to countries such as the New Zealand, United States and the United Kingdom take 7-10 business days.