Returns & Exchanges

We offer returns and exchanges for all Australian orders unless an item is purchased from a Sale, the Outlet or a Sample Sale.

RETURN & EXCHANGES

  • The Return & Exchanges form is linked here for download.
  • We will cover the shipping costs to Return or Exchange a product that arrived damaged or incorrect (wrong item received, or mislabelled).
  • For hygiene and health reasons, we cannot accept hair clips, scrunchies and face masks as returns or for exchanges.
  • The returning item(s) must be returned in new, unworn, unwashed, and in perfect condition, with all tags and branding still attached
  • Return your item in the same delivery packaging (IE: cardboard hat box) it arrived in. If you no longer have the original packaging, send your item back in similar packaging to ensure your item is not crushed, or damaged during transit.
  • We can't accept returns for used items. If a used item is returned, the refund request will be rejected, and the item will be sent back to you, and associated shipping costs may also incur.
  • We are happy to process refunds for 'change of mind', 'no longer needed', 'incorrect address added at checkout'* or 'did not arrive in time', however, the return postage cost needs to be covered by you.
  • While we work hard to get every order out ASAP, delivery is managed by Australia Post, and we do not have control over their delivery timing or delays. See the Delivery Timings linked here.
  • If a returned item is sent back without a completed form (as this includes your name & order number), we may not be able to complete your refund, as we don't have the information required.
  • 'incorrect address added at checkout'* Only the customer can add or edit the delivery details during checkout. If you have input the incorrect delivery details, let us know, we'll attempt to update the address once the order is logged in our system, and before the parcel is despatched.
  1. In order for us to process a return, please send the item back within 7 days of your delivery date.
  2. Please download, complete, and include the Return & Exchange Form  (linked here)  when posting back the return item.
  3. Return your item in the same delivery packaging (IE: hat box) it arrived in. If you no longer have the original packaging, send your item back in similar packaging to ensure your item is not crushed, or damaged during transit.
  4. Once your return arrives and is checked in, we'll process your refund or exchange.
  5. If there is an issue with an item, please contact us at support@morganandtaylor.com.au, and we'll arrange return postage, free of charge.
  6. For requests relating to orders placed via a 3rd-party retailer (such as The Iconic or Myer), you will need to get in touch with the retailer directly, as we don't have access to the order details.

MORGAN & TAYLOR RETURNS
For all orders placed directly via our site, please send returns to:

  • Morgan & Taylor Online Returns
    98 Bakehouse Rd
    Kensington
    Victoria, 3031
    Australia

RETAILER RETURNS
If you placed your order through a 3rd-party retailer (such as The Iconic or Myer), you will need to process your return with the retailer directly as we do not have access to your order details.