Returns Process - Morgan & Taylor
1. Return your item to us (see address below), in the same delivery packaging (IE: cardboard hat box) it arrived in. If you no longer have the original packaging, send your item back in similar packaging to ensure your item is not crushed, or damaged during return transit.
2. Complete the Return Slip (linked here) and add it to your Return Parcel. If you do not have access to a printer, simply include your Order Number (EG: MT123456) in the Return Parcel and email (support@morganandtaylor.com.au) so we can keep you updated.
3. Once your Return Parcel has been delivered & checked-in by our team, we'll process a refund.
4. You'll receive a notification in your inbox once the refund is processed. The timing of your refund is dependent on the payment system you used at checkout - some payment systems are faster at processing refunds than others.
Returns Process - Marketplaces
If you ordered on a marketplace (EG: The Iconic, Myer, Amazon, David Jones) and not directly via our Morgan & Taylor website, you'll need to initiate a return via the marketplace, as we don't have access to your original marketplace order.
Return Policy
| Return Reason |
Details |
Return Accepted |
Return Shipping Covered |
| Item arrived damaged |
While we take the utmost care to pack your items so they have the best protection during transit, damage occasionally can occur.
If this is the case, send us an email (support@morganandtaylor.com.au) with your order number, and a photo of the damage, and we'll investigate, and refund or resend the item. |
Yes |
Yes |
| Incorrect or mislabelled item sent |
Item received was different compared to the item ordered, this includes incorrect items or if the item was mislabelled.
While we work hard to ensure all our orders are correct, mistakes, very occasionally, do happen! If this is the case, send us an email (support@morganandtaylor.com.au) with your order number, and a photo of the item you received so we can investigate, and refund or resend the item. |
Yes |
Yes |
| Change of mind |
Return requested due to change of mind. For example, item no longer needed due to cancelled event or outfit change. |
Yes |
No |
| Item does not fit |
Most of our products have sizing outlined in their description.
If the product is the correct size as per the product description, the return is accepted, however, the cost of return shipping is covered by the customer. |
Yes |
No |
| Item no longer needed |
Return requested due to item no longer required. |
Yes |
No |
| Did not order item in time |
Item purchased for a timely occasion without enough time for the order to be picked, packed, despatched, transported and delivered in a realistic timeframe. See our Shipping & Delivery Policy linked here for more information and timing estimations. |
Yes |
No |
| Incorrect address added at checkout |
Only the customer can add or edit the delivery details during checkout. If you have input the incorrect delivery details and would like to change them, let us know, we'll attempt to update the address before the parcel is despatched. Correcting the delivery address is difficult once the item has been packed but we'll try our hardest to update the address if possible.
If the order requires redelivery because the incorrect address was input at checkout, the cost of redelivery is covered by the customer. |
Yes |
No |
| Excluded from Return Refunds: Used or Damaged items |
Used or damaged items, including items returned without tags, with residual perfume, makeup, wear marks, internal hat foams (for fit) or other damage, will be rejected for a Return Refund, and the item will be sent back to you, with associated shipping costs. |
No |
No |
| Excluded from Return Refunds: Sale & Outlet Items |
Returns are not accepted for items that were purchased in a Sale, the Outlet or a Sample Sale |
No |
No |
| Excluded from Return Refunds: Health & hygiene |
Hair clips, hair claws, scrunchies and face masks are excluded from return refunds due to health & hygiene reasons |
No |
No |
Return Address
For all orders placed directly via Morgan & Taylor, please send returns to:
Morgan & Taylor Online Returns
98 Bakehouse Rd
Kensington
Victoria, 3031
Australia
Exchanges
Product exchanges are no longer available as the exchange process is a time-consuming and arduous experience for our customers.
The quickest & easiest way to complete an 'exchange' is to simply return your original item for a refund via the usual return process (see above), and then place a new order for the 'exchange' item.
